Refund Policy

Last updated: April 17, 2026

1. Scope

This Refund Policy applies to subscription fees paid to EdHelfy for use of the school and institution management platform at edhelfy.com. It does not apply to fees your school charges its own students — those are managed within the app and are subject to your school's internal refund policies.

2. 7-Day Satisfaction Window

• If you purchase a paid subscription and are not satisfied, you may request a full refund within 7 days of your initial payment.
• Applies to your first paid plan only. Does not apply to renewals, upgrades, or repeat purchases.
• Refund is processed to the original payment method within 7–14 business days.

3. Monthly Plans

• After the 7-day window, monthly subscriptions are non-refundable for the current billing cycle.
• You may cancel at any time; cancellation stops future renewals but does not refund the current month.
• You retain full access until the end of the paid period.

4. Annual Plans

• Within 30 days of the initial annual payment: full refund minus any months already consumed (pro-rated at the monthly rate).
• After 30 days: annual subscriptions are non-refundable for the remainder of the paid year.
• You may cancel at any time; cancellation stops the next year's renewal.

5. Renewals

• Automatic renewals are not covered by the 7-day satisfaction window.
• If you are charged a renewal you intended to cancel, contact support@edhelfy.com within 7 days of the charge. We will review case-by-case; good-faith refunds are our default when renewal was clearly unintended (no usage since renewal, etc.).
• You can disable auto-renewal at any time from Settings → Billing.

6. Add-ons & Usage-Based Features

• AI credits / usage packs: refundable only if unused. Partial refunds are not provided once any portion has been consumed.
• WhatsApp / SMS credits: non-refundable once dispatched. Unused balances may be refunded at our discretion.
• Payment gateway fees charged by third-party providers (Razorpay, Stripe) on your school's fee collection are passed through and governed by the provider's refund terms.

7. Non-Refundable Items

• Fees paid to EdHelfy after account termination for violation of our Terms of Service.
• Custom onboarding, migration, or professional-services fees (unless otherwise agreed in writing).
• Taxes (GST etc.) where required to be remitted to tax authorities regardless of refund status — we may refund the pre-tax amount only.
• Fees older than 12 months.

8. How to Request a Refund

Email support@edhelfy.com with:

• The email address on your EdHelfy account
• The date and amount of the payment
• A brief reason for the refund request (helps us improve)

We respond to refund requests within 3 business days. Approved refunds are processed to the original payment method within 7–14 business days. Processing time beyond that depends on your bank or card network.

9. Data After Refund

• Refunds are paired with either (a) downgrade to a free tier (if available), or (b) account closure.
• If you close your account, your data is deleted per the retention schedule in our Privacy Policy.
• You can export your data before closing via Settings → Data & Backup.

10. Chargebacks

Please contact us at support@edhelfy.com before initiating a chargeback with your bank or card provider — we can usually resolve issues faster directly. Accounts associated with fraudulent chargebacks may be suspended pending review.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will reflect any changes. Changes apply to subscriptions purchased after the effective date; existing subscriptions are governed by the policy in effect at time of purchase.

12. Contact

• Refund requests & billing questions: support@edhelfy.com
• Legal notices: legal@edhelfy.com