Help & FAQ

EdHelfy is a modern school and institution management platform. It helps you manage students, attendance, fees, academics, timetables, inventory, and teacher records — all from one place, on any device.

Our tagline: The simplest way to run school, college, or any institution.

Yes. Every tab has an Ask AI bar at the top. Type what you want in plain English — "add Priya to class 5B", "mark Aisha absent today", "show students who owe over ₹5000", "generate report card for Rahul". The AI proposes an action card; you confirm it before anything changes.

You can also tap the paperclip to upload a fee receipt, report card, or admission form — the AI extracts the data and drafts the matching action for you.

Full guide: AI Assistant manual.

1. Open the Attendance tab.
2. Pick the class / section / date.
3. Use All Present (one tap) and then flip individual students to A / L as needed.

Or ask the AI: "mark class 5B all present today".

When you complete certain AI actions, EdHelfy offers a smart follow-up — e.g. after add_student, you’ll see “Print ID Card?”; after update_marks, “Generate Report Card?”; after mark fee paid, “Send WhatsApp receipt?”

Just tap the follow-up button — no extra typing needed.

For looking things up, yes; for making changes, no. EdHelfy saves every change straight to the cloud, so it needs an internet connection to take attendance, add students, record fees or change anything else — a change tried while you’re offline is not saved, and the app tells you so.

If you have signed in on this device before, EdHelfy still opens without a connection and shows the last copy it saved, so you can look up records. While you’re offline, a bar at the top of the app says so and the sync dot in the top bar turns red; a green dot means you’re connected and up to date.

1. Open the Students tab from the sidebar.
2. Click the + Add Student button (top-right on desktop, floating button on mobile).
3. Fill in at least Name, Class, and Section. Other fields are optional.
4. Save. Your student appears in the list and is synced to the cloud.

You can also bulk-import students from a CSV via Settings → Import / Export.

1. Open the Fees tab.
2. Click + Add Fee and pick the student, fee type, and amount. Save.
3. When the parent pays, select the row and click ✓ Paid. A receipt is generated automatically.

Or ask the AI: "Priya paid ₹2000 tuition for April".

Yes. As an admin, go to Settings → Team Management → Manage Team and invite team members by email. Each invite specifies a role — Teacher, Accountant, or Parent — with permissions scoped appropriately.

Parents can see their own child’s records only; teachers see the classes assigned to them; accountants see fee data; non-teaching staff see only their own attendance, leave and pay.

• In transit: TLS encryption on every connection.
• At rest (cloud): strong server-side access controls scope every query to your school; one school cannot see another’s data, ever.
• At rest (device): the copy of records and photos EdHelfy keeps on your device (so it opens quickly and you can look things up offline) is encrypted using industry-standard authenticated encryption, with a key created on and kept by that device — not derived from your password. Kept unencrypted: what the app needs to open (the school’s settings and profile, and your own sign-in details such as your name, your email address and — unless you untick “Remember my number” — the number you sign in with by PIN); on a parent’s device with Practice switched on, a short weekly Practice summary (each child’s first name and their practice last week) and any paused Practice session (removed when you sign out), and the last Practice stage shown for each child; and anything typed into a form but not yet saved, until you close the tab or the app. Signing out normally removes the copy. If your school removes or suspends your account, the app deletes the key the next time it is opened with an internet connection, so the copy left behind can no longer be read. It cannot protect a device that is left unlocked while you’re signed in, so keep your device locked.
• Passwords: hashed with a modern, industry-standard algorithm; never stored in plaintext.

See our Privacy Policy for full details.

All cloud data tied to your account is permanently removed within 30 days. Local browser data is cleared immediately.

Before deleting, you can export everything via Settings → Data & Backup → 📋 Download My Data — you get a JSON file with every student, fee, attendance record, and setting.

Use the Send Feedback button below — it opens an email to support@edhelfy.com pre-filled with context.

Include:

• What you were trying to do
• What you expected to happen
• What actually happened
• (Optional) A screenshot or short screen recording

We respond within 3 business days. Feature suggestions are read and prioritised as patterns emerge.

💬 Send Feedback

Our status page shows live health checks for the core services, with links to any upstream cloud providers we rely on.

If you can’t reach the status page either, the problem is likely with the main edhelfy.com deployment. In that case, please wait a few minutes or email support@edhelfy.com — we’ll confirm once the incident is being worked on.